FAQ

Ôlira Atelier is a luxury fragrance house dedicated to creating evocative, sensorial compositions that linger beyond the moment. Our perfumes are designed for those who seek a signature scent that feels both personal and unforgettable.

We believe in maintaining a respectful and professional environment for both our customers and our team. Behind every screen is a real person who deserves the same courtesy and respect that we extend to our clientele.

Olira Atelier has a zero-tolerance policy for harassment, aggressive language, and disrespectful communication toward our staff—whether via email, social media, or any other platform. To maintain the integrity of our brand and community, we reserve the right to block accounts and restrict future purchases if this standard is not met.

Designed, developed, and made in the United States.

Ôlira Atelier fragrances are designed for skin, not gender. Scent is deeply personal—wear what moves you.

At Ôlira Atelier, integrity is non-negotiable. Our fragrances are 100% cruelty-free—never tested on animals, at any stage of development.

Each Discovery Set includes a $30 credit that can be applied to a full-size perfume purchase. The credit is valid for 30 days after your order arrives.

At checkout, enter the unique code provided inside your Discovery Set. The $30 credit will be applied automatically.

No, only one credit can be used per full-size bottle purchase.

Discovery Set credits are limited to one per full-size bottle purchase and cannot be combined.

Yes. If you purchase a new Discovery Set, you will receive a new $30 credit.

We do not offer individual samples at this time. Our Discovery Set provides a curated introduction to our signature scents, allowing you to explore before selecting a full-size bottle.

This exclusive invitation was sent as a gift, and while we ensure every package is handled with care, sometimes things happen along the way. But don’t worry—you can still play the game.

Simply open the package, take in the scent, and visit OliraAtelier.com to see if you can uncover which fragrance you’ve received.

Due to the limited nature of this experience, replacements are not available.

We will introduce new fragrances selectively, ensuring each release is rare and thoughtfully composed.

Ôlira Atelier is exclusively available through our official website, ensuring a direct, personal experience with each purchase.

Perfume is best worn, not placed. Dab onto pulse points where warmth meets skin—wrists, neck, collarbone, and the hollow of the elbows. Let the scent awaken naturally.

At this time, we exclusively ship within the United States.

Free shipping applies to orders that include:

  • A Discovery Set, or
  • A single full-size perfume.

To ensure each fragrance arrives safely and beautifully, we only allow one full-size perfume per order.

Shipping is complimentary on each individual bottle, so you're welcome to place separate orders for multiple scents.

Orders ship every Saturday. You will receive a tracking number via email once your order is on its way.

Once your order has shipped, you will receive an email with tracking details. All orders are sent via USPS Ground Advantage with Signature Confirmation and insurance for secure and reliable delivery.

Tracking updates may take up to 24 hours to reflect movement.

Yes, we’re pleased to offer Shop Pay at checkout—allowing you to shop now and pay later with interest-free installments and no additional fees.

Learn more about Shop Pay here.

Due to our small-batch production process, all orders are final once placed—this includes price adjustments, product modifications, and cancellations.

Please review your cart, billing, and shipping details carefully before completing your purchase.

Every order is prepared with intention—thank you for your understanding.

Due to the nature of fragrance, we are unable to accept returns or exchanges. We encourage first-time customers to begin with the Discovery Set, which includes a $30 credit toward a full-size bottle of your choice.

We understand that waiting for your order can be frustrating. USPS tracking may show a package as delivered before it has arrived—please allow 5–10 business days for it to appear.

Before reaching out:
✔ Check with neighbors or household members.
✔ Review any possible delivery delays in your area.
✔ Contact your local post office for assistance.

All Ôlira Atelier orders are shipped with tracking, signature confirmation, and insured protection through Shipsurance, based on the full value of your purchase.

If your package is lost or arrives damaged, please reach out to us. We’ll provide next steps and assist with the process using the information required by our shipping provider.

Once a package has been received by the carrier, Ôlira Atelier is not responsible for delays, mishandling, or theft. However, every shipment is protected, and we’ll do our best to help if an issue arises.

All orders are shipped via USPS Ground Advantage with tracking and insured protection through Shipsurance, based on the full value of your purchase. Full-size perfumes are sent with signature confirmation. This ensures every order is protected in the event of loss, damage, or theft.

If your package is lost or arrives damaged, please reach out to us. We’ll provide next steps and assist with the process using the information required by our shipping provider.

Once a package has been received by the carrier, Ôlira Atelier is not responsible for delays, mishandling, or theft. However, every shipment is protected, and we’ll do our best to help if an issue arises.

If a package is returned due to missed deliveries, an incorrect shipping address, or failure to collect within the required timeframe, USPS may return it to us. Unfortunately, we cannot reship orders once they are returned.

Refund Process:

  • Once we physically receive the returned package (this may take several weeks), we will issue a refund for the item(s) only.
  • Shipping costs and additional fees are non-refundable.
  • Refunds typically take 3–5 business days to appear, depending on your payment method.

Important Notes:

  • Returned orders that appear opened, used, or tampered with will not be refunded.
  • Refused packages will not be refunded, as we do not accept returns.

Please ensure your shipping details are correct to avoid delivery issues.

Our products are created in small, exclusive batches and sell out quickly. To be the first to know about restocks, new launches, and special releases, follow us on social media and sign up for our newsletter.

Stay connected—luxury waits for no one.

Filing an unwarranted chargeback or payment dispute is a serious violation of our terms of service and will result in the following actions:

Immediate Consequences:

  • Your account will be permanently restricted from future purchases.
  • Your details may be added to our internal fraud prevention database.
  • We will submit all relevant transaction records to the payment processor for investigation, which may affect your ability to file future disputes.

If you believe there is an issue with your order, please contact us directly—we are committed to resolving any concerns fairly and efficiently.

Fraudulent disputes will not be tolerated.